Refund and Returns Policy
Last Updated
At Fyloads.com, we are committed to ensuring your satisfaction with our helmets. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps for returns, exchanges, and refunds.
1. Returns
We accept returns on eligible products under the following conditions:
- Eligibility: Items must be unused, in their original condition, and in the original packaging. Returns must be requested within [Insert number] days from the date of delivery.
- Non-Returnable Items: The following items are not eligible for return:
- Custom-made or personalized helmets
- Accessories that have been opened or used
- Items marked as final sale
- Proof of Purchase: A valid receipt or order confirmation is required to process any return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [Insert number] business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with signs of use, damaged packaging, or missing parts not due to our error).
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] to initiate the exchange process.
4. Return Shipping
- Customer Responsibility: You will be responsible for paying your own shipping costs for returning an item unless the return is due to an error on our part (e.g., receiving the wrong or defective product). Shipping costs are non-refundable.
- Return Address: To return your product, please send it to:
[Insert Return Address] - Shipping Recommendations: For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within [Insert number] days of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs if applicable.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Credit Card Company: Processing times can vary depending on your financial institution.
- Still No Refund?: If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Contact Email].
7. Sale Items
Only regular-priced items are eligible for a refund. Unfortunately, items purchased on sale or at a discount are not eligible for refunds unless they arrive damaged or defective.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Fyloads.com
